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Reservations
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Appointments are recommended. We will call you two days before your reservation to confirm your date and time. All reservations require a credit or debit card number to ensure observance of our cancellation policy. No charge will be made at the time of reservation.
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Punctuality
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Time is valuable to all of us. Punctuality is a necessity for all reservations. Any client arriving 10 minutes past the time of his or her reservation may be asked to reschedule, or shorten their scheduled service time.
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Cancellation
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As much advance notice as possible is appreciated on all cancellations. All services require a 24 hour cancellation notice.
Failure to cancel with a minimum 24 hour notice will result in a credit card charge for half of the service’s value before being able to rebook another service.
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Redos for Hair Services
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Requests must be made within 5 days from date of service. They also must be performed by the same stylist or one at the same level.
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Payment
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VIDA accepts checks and the following credit cards: VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER. Payment can also be made by redeeming a gift card from VIDA (for products or services), or from AVEDA (for products only).
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Gratuities
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If you desire to leave a gratuity to a staff member, it can be left as:
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Cash, included as part of your payment by check, or a separate line item on your credit card slip
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Tipping is not required but greatly appreciated
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Average tips are generally 15% to 20% of your service
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Children
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Out of respect for our other guests and for their own safety, children (12 and under) are
not allowed in the services areas unless they are receiving a service themselves. Also, children may not be left in the retail area unless supervised by an adult at all times. VIDA appreciates your cooperation.
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Cell Phones
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Out of courtesy to our other guests, we ask that cell phones be switched to silent mode and not be used while at VIDA.
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Smoking
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VIDA is a non smoking environment.
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Prices
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All prices are subject to change without notice.
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Lost and found
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Although VIDA will make every effort to responsibly handle lost and found items, VIDA is not responsible for any eventual loss.
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